FAQs

General Questions

Do I have to bring my car to you ?

No. Ours is a mobile detailing service and our team shall come wherever you are, on the specified date and time.

How do I book an appointment?

You can book an appointment through the online booking system on our website, email us or call us on phone and fix an appointment. Just confirm the date and time and we shall be there.

How many days in advance do I have to book an appointment?

If you want to book an apointment for a week day (Monday to Friday), a call 2 days before the appointment date should be good enough. On the other hand, for a weekend appointment (Saturday or Sunday), kindly contact and confirm a week in advance.

Do you work on holidays? What are your working hours?

We are available 365 days a year, from sunrise to sunset.

How much time will it take to polish or detail my car?

The time required on a car can be from a minimum of 2 hours to a maximum of 8 hours depending upon factors like colour and size of the car, how old the car is, service required and most importantly the condition of the car. For example an exterior detail (polishing & paint sealant) of a small car like Maruti Alto can be done in 2 hours whereas a complete interior and exterior detail job on an SUV like Scorpio may take up to 8 hours.

What are the requirements from my side?

You will have to provide a household 3-pin (5 Amp) plug point where we can connect the extension wire to run the machines. A source of water supply (a tap / a bathroom etc.) in the vicinity of the car shall also be needed. The place should be preferably shaded and big enough to allow full opening of the car doors and easy movement around the car. Our extension wires are long enough to reach the 10th floor of a building and if required we can take electricity from your flat.

How often do I need to detail my car?

This is a very common question and as simple as it sounds, it is awkward to answer because of many variables. As far as interior detailing is concerned, it is basically a thorough professional cleaning job and it totally depends on the user as to how long he can maintain it. A single and careful user may maintain it for months whereas a family with school kids travelling daily, may need it on a monthly basis. But we recommend an interior detail at least every 6 months.

Do you offer detailing contracts for individual car owners?

Yes, we do provide Annual Car Care Package. For more details Click Here

Do you provide corporate or fleet detailing services?

Yes, we offer tailor made solutions, ranging from a round the clock 24 hour service to a monthly, bimonthly or quarterly service, as per your requirement and maintain your fleet in a spic and span condition. For more details on Fleet Detailing Click Here

Process Related Questions

What products do you use?

We use a variety of professional grade products and cleaners, tried and tested by us for many years, to give the best possible results. At the same time we also continue to try and test the latest products available so as to offer the best to our customers.

I have a new car; do I still need polishing or paint sealant?

Your car paint even though it is new, is exposed to natural elements like sun, rain, pollution, dirt, tree sap etc. and these elements don’t wait to start their damaging effects, just because your car is new. Without paint protection, this leads to premature fading and dulling of your paint finish, making it look much older than it actually is. A paint sealant treatment shall not only protect and guard your car’s finish but also maintain the showroom shine for years to come.

How long does the exterior paint sealant last?

With regards to the exterior paint sealant it would depend on variables like the environment it is used in, how often the car gets dirty and wet, is it washed and shampooed regularly etc. On an average a professional paint sealant job should last for 6-8 months under normal circumstances compared to a normal waxing job which may only last for a month or two. In other words, one has to understand that a professional grade paint sealant applied by a trained and experienced detailer shall last longer compared to ordinary waxing, under the same conditions.

Will paint protection treatment make my car scratch proof?

No. Nothing can make a car scratch proof considering factors like congested parking lots, careless cyclists, bikers and of course those jealous psychos who would deliberately scratch your shining car without reason. However the paint protection treatment will protect your paint against its environmental enemies like sun, rain, pollution, dirt, and maintain its showroom shine.

Can you remove scratches from my car?

It depends on the type of scratch and the colour of the car. A superficial scratch, the one which has not cut through the paint completely, and is not very deep, can be removed in the process of polishing and get blended with the surrounding paint. Whether it can be removed completely or not will depend on the paint thickness available for working on it. On the other hand a deep scratch which has cut through the paint completely cannot be removed without repainting. These are the ones which you can feel by gently sliding your finger nail over it. If you feel the obstruction of the scratch while rolling your finger nail over it, it is deep enough and most probably not removable without repainting.

Can you remove external paint spots (over spray) from my car paint?

Over spray is basically paint on paint and happens when you have accidentally parked your car near a building, a house or a lamp post by the roadside being painted or some times it can also be cement spray. These external paint spots or over spray can be removed by a proper technical procedure of sanding, compounding, polishing and restoring your paint back to its showroom shine. As additional time and effort would be required in such cases, the cost will also increase depending upon the extent of damage/work involved.

Is it advisable to detail my car during rainy weather, anyways it’ll be dirty again?

It is during the rainy season, when your car’s paint is exposed to water continuously. Infact, this is when most damage occurs to your car’s paint due to the acidic contaminants in the rain, making it dull and hazy. Hence, this is the time when it needs protection the most. Though we understand its painful to see your shining car getting dirty within minutes of driving in the rain, it will be much easier to clean it now. So rain or shine, your car’s paint always needs protection to keep it shining and prolong its life.

What is Steam Cleaning? How does it help? Is it really necessary?

Steam at 3 bar pressure and 140 degree centigrade temperature, generated from a steam cleaner machine is sprayed on all interior surfaces like carpets, seat upholstery (fabric or leather), dashboard and door panels.This deep cleans these surfaces, sanitizes them, killing all bacteria/germs and also gets rid of any bad odour. Steam cleaning also removes tough and stubborn stains without the use of harsh chemicals. Steam is also passed through the AC ducts sanitizing them. It freshens up the car’s ambience giving it a new car feel. Hence, detailing would be incomplete without steam cleaning.

Due to flooding / leakage my carpets are soaked in water and stinking, also there is fungus in my car. Can you help?

Yes, steam cleaning and vacuuming can dry the carpets and get rid of the fungus and bad odour. These are specialized services and will come at an additional cost.

Can you get rid of pests(cockroaches) from my car interiors? Do you do pest control in the car?

Yes, detailing can rid your car of pests. Since detailing is a meticulous process, it takes care of each and every nook, corner and crevice of the car’s interiors including all the hiding places of the pests. Also steaming of the interiors ensures that the pests run out of their hiding places. We are essentially a detailing company and not into pest control, so to avoid facing pest problem again, it is advisable not to eat or spill eatables in the car, which is the root cause of the problem.